Buy violin strings, viola strings and cello strings online at low prices with free international delivery.

Terms & Conditions

Payment

You may pay for items with credit/debit card (Visa, MasterCard, Visa Debit, Solo, Maestro UK, Maestro International, Visa Electron) via our secure online payment system or with Google Wallet. You may order by telephone. If you place an order from outside the UK, your bank or credit/debit card company will convert the order price to your own currency. Credit and Debit cards are debited on the day of despatch.

Our payment gateway, SagePay, is a fully approved Level 1 payment services provider (the highest level of compliance). To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information that we receive online. We have a 128-bit SSL (secure socket layer) encryption certificate enabling secure ecommerce and communications.

Privacy Policy

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We may use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for our own statistical analysis purposes, after which the data is removed from the system. You may read more about our Cookie Policy at: http://www.violinstringshop.com/cookies

Our website may contain links to other websites of interest. However, once you have used these links to leave our website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites. You should exercise caution and look at the privacy statement applicable to the website in question.

We will not sell, distribute or lease your personal information to third parties.

We are registered with the Data Protection Commission (Register No. 18643) and, as such, comply with the Data Protection Law 2005.

DISTANCE SELLING (JERSEY) LAW 2007
We are bound by the DISTANCE SELLING (JERSEY) LAW 2007, a law concerning the sale of goods and services by mail, internet and other means of communication over distance. As a consumer, you are entitled to all rights detailed in DISTANCE SELLING (JERSEY) LAW 2007.
Returns & Replacements
In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall, at our own option, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided you notify us of the problem within 10 business days of delivery of the goods. Returned items must be unused and in original packaging. Strings which have been wound on to pegs are non-refundable. Our products are guaranteed by their respective manufacturers. Nothing in this clause affects your statutory rights.
Terms & Conditions

In these Terms, 'we', 'us', 'our' and 'website' refer to Violin String Shop.

1. We may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. All prices listed on this website are subject to confirmation.

2. We will use commercially reasonable efforts to deliver items as quickly as possible and within the time period indicated; however, we will not be responsible for any delays in delivery which are beyond our control. If we have accepted your order, and subsequently find that the item is out of stock, we will notify you as soon as possible, at which point you will be able to cancel your order. The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that your goods may be sent to you in installments.

3. No contract for the sale of any product will exist between you and us until we despatch the product(s) ordered. We will confirm that the product(s) have been despatched by a confirmation email, which amounts to an approval by us of your offer to purchase goods from us (whether or not you receive that email).

4. Under certain circumstances we may cancel the order without notice or compensation. Such circumstances would include inability to obtain products/materials, labour and supplies, strikes, lockouts and other forms of industrial action or dispute, fire, flood, drought, weather conditions, war, civil disturbance, act of God, or any other cause beyond our control making it impossible for us to fulfill our contract.

5. If you return a product which you deem to be faulty, we will need to return the item to our manufacturers for assessment. If our manufacturer does not replace the item, we are under no obligation to do so.

6. Violin String Shop is registered with the Companies Registry of the JFSC. These Terms are subject to the laws and exclusive jurisdiction of the Island of Jersey, Channel Islands.

7. Non-UK orders may be subject to import duties and taxes. These are levied once the items reach the specified destination. You, the customer, are responsible for any import duties incurred on your own purchases. We have no prior warning on whether these charges may be incurred or what value they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Please note that for items you order through our website, you are considered the importer and must comply with all laws and regulations of the country in which the items are to be delivered. Please note that cross-border deliveries may be subject to opening and inspection by customs authorities. We cannot guarantee that your goods will arrive in the same condition that they were despatched should they be subject to inspection.

8. In these terms, 'Intellectual Property Rights' mean patents, database rights, copyright in general, original photograph copyright, design rights (whether registered or unregistered), trade marks (whether registered or unregistered) and other similar rights, together with the right to apply for the protection of any such rights. All Intellectual Property Rights in the website shall be owned by us absolutely.

9. By submitting reviews and contributions on this website forum, you are granting us a nonexclusive, perpetual, royalty-free, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute and display such content throughout the world via any media. We reserve the right not to publish reviews, to amend content of reviews at any time and to remove reviews from this website without notice after publication at our sole discretion. Publication of reviews and content on the website does not signify that we agree or affirm with the views and content given.

10. The product photographs may not be true representations and are intended as a guide only. Certain strings will not be despatched in the manufacturer's packaging.

11. Please note that wound strings possess elastic potential energy and thus may spring out of packets, so please open away from eyes. We shall not be responsible for, and disclaim all liability for, any loss, liability, damage (whether direct, indirect or consequential), personal injury, damage to your own property or possessions, or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your use of any of the products which we sell, your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system.

12. You may register with us when purchasing items using this website. You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the username and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorised manner. Please ensure the details you provide us with on registration are correct and complete and inform us immediately of any changes to those details (e.g. change of email or postal address). You can access and update your details using the "Your Account" area of the website.

13. You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

14. Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

15. Please note that we will need to wait 21 days from despatch before we can investigate the non-arrival of an item.

16. We cannot be held responsible for delays or lost packages if an incorrect or incomplete address is supplied.

17. We may send marketing emails to customers; these will contain an 'unsubscribe' link so that customers can opt out of receiving such emails in future.

18. We may revise these terms and conditions from time to time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.

Contact Details
If you would like to get in touch, please email us or phone on 020 7193 5735. You can also call or message us on Skype (Skype name: violinstringshop).